Find out more about the measures we have put in place to help ensure your safety More info

Our Measures to Help Ensure your Safety

The procedures we are putting in place at Adare Manor

To our valued friends and guests,

I hope you and your families are all safe and well.

We wish to thank you sincerely for your support and trust throughout these exceptionally challenging times and we look forward to welcoming you back to Adare Manor.

Our commitment to providing beyond everything experiences with safety at the forefront has never been stronger and we will continue to work in providing the highest health and safety standards to ensure your peace of mind and comfort when returning to Adare Manor.

Our specially appointed COVID-19 response team are carefully monitoring the situation and are continuously adopting advice from the HSE, the Irish Government, the WHO, health and safety professionals around the world and best practices from experts in the hospitality industry. We are committed to ensuring that all of our guests are given the genuine, warm, and caring welcome that Adare Manor has become famous for and we will continue to monitor any changes to this situation.

We at Adare Manor are truly grateful for the wonderful relationships we have built with our guests and industry partners around the world and we look forward to creating more special memories with you as we continue our journey into the future.

We look forward to welcoming you home again to Adare Manor very soon and hope that you and your families stay safe during this time.

Best wishes,

Colm Hannon
Chief Executive

 

 

 

Covid Ambassadors

 

Resort COVID-19 Ambassadors

Adare Manor has carefully appointed a team of Resort COVID-19 Ambassadors to assist in implementing the protocols required to ensure a safe and comfortable environment for both our teams and our guests. Our Resort COVID-19 Ambassadors will be the eyes and ears of our resort assisting in the implementation of the COVID-19 guidelines to ensure a safe environment for our employees and our guests, and will work closely alongside our COVID-19 Compliance Officer and COVID-19 Response Management Team. Our Resort COVID-19 Ambassadors are undergoing a series of stringent training sessions to prepare for our reopening on July 30th. Such training comprises of detailed information on the virus and its symptoms, temperature monitoring, effective use of PPE, contact tracing within the organisation, effective communication across resort departments, defending the transmission of viral infections across the resort, training on cross-contamination prevention and conducting twice daily check-lists within individual departments to name a few. Our Resort COVID-19 Ambassadors have a list of shared objectives with one ultimate goal, to continue creating beyond everything experiences for our guests with the safety and wellbeing of our guests and team members at the forefront of all our minds.

Standing – left to right:
Adam Cavanagh – Senior Grounds Person
Michelle O’Brien – Business Development Executive
Brian Faulkner – 1st Assistant Golf Course Superintendent
Mark Beckett – Golf Guest Service Co-ordinator & Assistant Golf Professional
Philomena O’Donovan – Deputy HR Director
Mike McAuliffe – Procurement Manager
Darren Dore – Greenkeeper

Sitting – left to right:
Emma Robbins – Chef de Partie
Dagmara Swiatek – Housekeeping
Bridget O’Leary – Head Hostess

 

Health and Safety Measures

Our specially appointed COVID-19 response team are continuously monitoring our resort safety measures to ensure your wellbeing and peace of mind when returning to Adare Manor. The following are some of the processes we have in place to ensure a safe and special return for you and your guests.

  • Temperature monitoring systems have been implemented in both the Manor House and Carriage House for our guests and team members and will be managed by our COVID health ambassadors.
  • Hand sanitiser stations have been set up in all areas of the resort.
  • We will offer alternative check-in and check-out options, parking and housekeeping services tailored to guests’ needs and comfort.
  • Every member of the team has and will continue to be provided with training on safety, sanitation and physical distancing protocols and we will have COVID health ambassadors across the resort.
  • Bars, restaurants and leisure facilities have been rearranged to adhere to social distancing measures and our team have implemented new reservation procedures.
  • We have increased our frequency of cleaning and disinfection of all areas with special attention to high touch points in line with recommendations from WHO and CDC.
  • We have elevated our sanitation of bedrooms and removed all nonessential items such as magazines, decorative pillows and paper products.
  • All linen is laundered in-house in our laundry facility to temperatures above 60 degrees.
  • Team members will use personal protective equipment in high risk areas.
  • We have social distancing signage to provide guidance for guests in all public spaces.
  • Contactless services are available.
  • We have for now replaced our handshake with a nod and a smile.

 

Cancellation policy and booking flexibility 

Now more than ever we understand the importance of flexibility when planning your travels and we will continue to update our booking and cancellation policies while travel restrictions are in place providing you with as much workability and planning comfort as possible.

 

What will happen if I cancel my current booking?

Existing individual bookings made through July 30th, 2020 can be changed or cancelled without penalty.

 

I want to make a new booking, what cancellation policy will apply?

We want to help you plan and book your future travel with confidence.

With no deposit required and cancellations possible up to 24 hours for individual reservations while travel restrictions are in place, travel planning is commitment free.

 

What happens if I paid a deposit for my booking?

If you cancel a rate which required a deposit or payment in advance, we will do everything we can to process your refund as quickly as possible.

Reservations may be changed without a fee but may result in different pricing.

 

I made my booking through a third-party website, what should I do?

For bookings made through a travel advisor or third party we request that you contact them directly as they may have different policies in place. 

 

I am concerned about an event I have scheduled, what should I do?

We will work with our customers to manage any changes needed to Wedding, Group & Meeting bookings on a case by case basis. We are actively supporting weddings, groups and meeting organisers to address the needs of each event, including moving event dates to another time, in line with terms and conditions of that booking. For further queries please contact our sales team at sales@adaremanor.com

 

Can I cancel my golf reservation without penalty?

Golf bookings made through June 29th, 2020 can be changed or cancelled without penalty.

 

Who do I speak to about changing/creating a reservation?

To change or make a reservation visit www.adaremanor.com or call our Reservations team on +353 61 605200.

 

We will continue to monitor the evolving situation and we will keep our policies under review with the latest recommendations and requirements set out by the Irish Government.

 

GBAC STAR™

Adare Manor is GBAC STAR™ Accredited

Under the guidance of GBAC, a Division of ISSA, the worldwide cleaning industry association, we have implemented the most stringent protocols for cleaning, disinfection and infectious disease prevention on our resort.

As the cleaning industry’s only outbreak prevention, response and recovery accreditation, GBAC STAR™ helps organisations establish protocols and procedures, offers expert-led training and assesses a facility’s readiness for biorisk situations. The program verifies that Adare Manor implements best practices to prepare for, respond to and recover from outbreaks and pandemics.

To achieve GBAC STAR™ accreditation, Adare Manor was required to demonstrate compliance with the program’s 20 core elements, which range from standard operating procedures and risk assessment strategies to personal protective equipment and emergency preparedness and response measures. Learn more about GBAC STAR accreditation at www.gbac.org.

GBAC resized

Adare Manor completes the Failte Ireland

COVID-19 Safety Charter

Safety Charter_ LinkedIn_Posts

Adare Manor has completed the Fáilte Ireland Infection Prevention Control for Tourism Businesses course and signed up to the COVID-19 Safety Charter Terms and Conditions.

Under this, we have declared that all employees returning to work have completed a comprehensive COVID-19 hygiene and safety control training course in accordance with the COVID-19 Safety Charter Terms and Conditions.